Refund and Return Policy – Outdoroyal

Effective Date: January 15, 2025

At Outdoroyal, customer satisfaction is our priority. We are committed to providing a seamless shopping experience, and this Refund and Return Policy outlines the terms and conditions for returns, refunds, and exchanges.

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  • The product must be unused, unopened, and in its original packaging.
  • The return request must be initiated within 14 days of receiving the item.
  • A valid proof of purchase, such as an order confirmation or receipt, must be provided.

2. Non-Returnable Items

The following items are not eligible for returns:

  • Opened or used products, except those found to be defective or damaged during transit.
  • Gift cards, promotional items, and free samples.
  • Personalized or custom-made products.

3. How to Initiate a Return

To start a return:

  1. Contact Us: Email us at info@outdoroyal.click or call (254) 420-4587 within the return eligibility period.
  2. Provide Details: Share your order number, product details, and the reason for the return.
  3. Receive Instructions: Our team will issue a Return Authorization Number (RAN) and provide detailed instructions on returning the item.
  4. Ship the Product: Send the item back using a trackable shipping method. Ensure it is securely packaged to prevent damage during transit.

4. Refund Process

Once we receive the returned item and confirm it meets our return criteria:

  • Refunds will be processed within 7-10 business days.
  • Refunds will be issued to the original payment method.
  • Shipping fees are non-refundable unless the return is due to a damaged or incorrect item.

5. Exchange Policy

We offer exchanges for eligible products:

  • Exchanges are processed once the original item is received and inspected.
  • If the requested item is unavailable, we will provide alternative options or issue a refund.

6. Damaged or Defective Products

If your order arrives damaged or defective:

  • Notify us immediately by contacting info@outdoroyal.click with photos of the damaged product and packaging for verification.
  • We will replace the damaged item or issue a full refund, including shipping fees, at no additional cost to you.

7. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the return is due to a damaged, defective, or incorrect product.
  • We recommend using a trackable shipping method to ensure the safe return of the item.

8. Order Cancellations

  • Orders can be canceled within 24 hours of placement by contacting us at info@outdoroyal.click or (254) 420-4587.
  • If the order has already been shipped, it cannot be canceled but may be returned following this Refund and Return Policy.

9. Compliance with Google AdSense Policies

This Refund and Return Policy is designed to comply with Google AdSense standards, ensuring clear and transparent communication with our customers. We strive to provide a hassle-free return process that builds trust and satisfaction.

10. Contact Us

If you have questions or need assistance with a return or refund, please contact us:

At Outdoroyal, we are dedicated to ensuring a positive shopping experience. If you encounter any issues with your purchase, we are here to help resolve them promptly and professionally.